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Device Help

How can I perform a factory reset on my phone

You can follow below steps to reset your phone in the boot status.

  1. Go to “Settings”
  2. Touch “Back up & reset”
  3. Touch “Factory data reset” to start.
  4. Touch “RESET PHONE” in the open window
  5. Touch “ERASE EVERYTHING” to start.

Warning: this action will erase all your personal information and downloaded apps.