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Why can't I connect to the mobile network

Verify that airplane mode is turned off, or try switching to another mobile network.

Try the following:

  1. Check if airplane mode is turned off. Swipe down from the top of the screen once using two fingers, or twice using one finger.>Tap  image111 - Why can't I connect to the mobile network  > Network & internet.
  2. Try switching to another mobile network. Swipe down from the top of the screen once using two fingers, or twice using one finger.>Tap  image111 - Why can't I connect to the mobile network  > Network & internet > Cellular networks > Tap a network.
  3. Check that the SIM card is inserted correctly in your device. Make sure that the metal contacts on the SIM card are facing down and the notch on the SIM card is aligned with the notch in the tray.