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Device Help

How can I perform a factory reset on my phone

You can follow below steps to reset your phone in the boot status.

  1. Go to “Settings”
  2. Touch “System”
  3. Touch “Reset options”
  4. Touch “Factory data reset” to start.
  5. Touch “RESET PHONE” in the open window
  6. Touch “ERASE EVERYTHING” to start.

Warning: this action will erase all your personal information and downloaded apps.