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Hotline & Service Center

Australia

Service Center:
Roadhound
14 Pendlebury Road PO Box 460, CARDIFF NSW 2285
Sydney,Australia
Phone: 02-4949-3030
Website: www.roadhound.com.au

Hotline:
1-800-53-1562
09:00-19:00 AWST (Monday – Saturday, Sunday Closed)

Canada

Hotline:
1-855-223-4034
8:00-24:00 EST (Monday – Sunday)

China

Service Center:
北京金诺天朗通讯设备有限公司
北京市西城区西直门内大街2号成铭大厦B座一层底商TCL客户服务中心(地铁西直门站C口出左边100米)
北京市,China
Phone: 010-66001388

广州雷孚通讯科技有限公司
广州市越秀区东风东路750号广联大厦17楼
广州市,China
Phone: 020-83856680

广州雷孚通讯科技有限公司惠州分公司
惠州市惠城区鹅岭西路大大商务大厦5F1
惠州市,China
Phone: 0752-2395811

上海新凌通信科技有限公司
闸北区天目西路488号长安大厦1号楼2楼215室
上海市,China
Phone: 021-52833983

武汉市捷龙科技有限公司
湖北省武汉市江岸区中山大道707号武汉数码港4楼A005号
武汉市,China
Phone: 027-82855256

青羊区一璟手机维修部
成都市青羊区白丝街2号缤纷假日酒店1205室
成都市,China
Phone: 028-61322261

广州雷孚通讯科技有限公司深圳分公司
广东省深圳市福田区华强北路赛格科技园二栋东十楼1008A室
深圳市,China
Phone: 0755-83763592

杭州领驭通讯设备有限公司
杭州市下城区上塘路252号
杭州市,China
Phone: 0571-88493932

南京英特杰科技有限公司
南京市鼓楼区山西路8号金山大厦B楼18层G座
南京市,China
Phone: 025-66015352

Hotline:
4-008-16-6666
8:30-18:00 (Monday – Saturday, Sunday Closed)

Czech Republic

Service Center:
Britex
Milady Horákové 125 27201 Kladno
Kladno, Czech Republic
Phone: +420312242322
Website: www.britex.cz
Email: mobil@britex.cz

Hotline:
0800022585
09:00-21:00 (Monday – Saturday)

France

Service Center:
ANOVO – BRIVE
15, rue Daniel de Cosnac 19107, Brive, France
Phone: +33892682004
Website: suivisav.anovo.com

Hotline:
0805980434
9:00-21:00 (Monday – Saturday, Sunday Closed)

Italy

Service Center:
Service Trade SpA
Via Palazzon, 46/C35010 Campodoro (PD)
Campodoro,Italy
Phone: (+39)199-309-314
Website: www.stitaly.it
Email: helpdesk@stitaly.it

Hotline:
0800089762
9:00-21:00 (Monday – Saturday, Sunday closed)

Netherlands

Service Center:
DIL Luxembourg
211, Rue des Romains L-8041 Bertrange Luxembourg
Bertrange, Netherlands
Phone: +352-26-11-00-1
Website: www.dil.lu

Hotline:
08000200106
9:00-21:00 (Monday – Saturday)

Norway

Service Center:
Conmodo
Industrivegen 10 2100
Skarnes,Norway
Phone: +4781533667
Email: kundeservice@conmodo.com

Hotline:
080062167
9:00-21:00 (Monday – Saturday)

Portugal

Service Center:
TAMET
Rua Capela do Telheiro, nº70 4465-054
São Mamede de Infesta (Matosinhos), Portugal
Phone: +351229059430
Website: www.tametgroup.com
Email: d.a.clientes@tamet.pt

Hotline:
0800609993
09:00-21:00 (Monday – Saturday)

Russia

Service Center:
ТСТ Сервис
г. Москва, ул. Кедрова д. 4 к. 2, Moscow, Russia
Website: www.tctservice.ru

Hotline:
88005557664
8:00-18:00 (Monday – Friday)

Singapore

Service Center:
TOM
6 Eu Tong Sen St,Clark Quay Central #04-89D
Singapore, Singapore
Email: alcatel.bb@tomsvc.com

Hotline:
8008526459
9:00-17:00 (Monday – Saturday)

Sweden

Service Center:
Mobylife Sweden
Viaduktgatan 8 SE-341 32
Ljungby, Sweden
Phone: +46771865000
Email: service@mobylife.com

Hotline:
0201203047
9:00-21:00 (Monday – Saturday)

United Kingdom

Service Center:
SBE UK
SBE UK Ltd Unit 2A, Beaver Business Park Ashford, Kent. TN23 7SH United Kingdom
Ashford, United Kingdom
Phone: 01233-653598

Hotline:
08000260729
9:00-21:00 (Monday – Saturday, Sunday Closed)

Vietnam

Service Center:
HONGQUANG TELECOMMUNICATION Co.,Ltd.
194 3 Thang 2 Street, District 10
Ho Chi Minh, Vietnam

Austria

Service Center:
PROTEL
Protel Telekommunikation GmbH Hinter der Jungenstrasse1 56218 Mülheim-Kärlich Germany, Mülheim-Kärlich, Austria
Phone: +49-261-927-90-0

Service4Handy GmbH (Collection point)
Center Preding 296, Preding, Austria
Phone: +43318534488700
Email: reparatur@service4handy.at

Hotline:
0800401060
9:00-21:00 (Monday – Saturday)

Chile

Service Center:
Telcom, Smart Center.
Apoquindo 6282, Las Condes
Santiago de Chile, Chile.
Website: www.telcomsolution.cl

Hotline:
800-000148
9:00-18:00 (Monday – Friday)

Denmark

Service Center:
Mobylife Sweden
Viaduktgatan 8 SE-341 32 Ljungby Sweden
Ljungby, Denmark
Phone: +46771865000
Email: service@mobylife.com

Hotline:
080400186
9:00-21:00 (Monday – Saturday)

Finland

Service Center:
Mobylife Finland
Hiomotie 30 FI-00380
Phone: 060001060 (1,49 €/min+mpm)
Helsinki, Finland
Email: huolto@mobylife.fi

Hotline:
08800526138
9:00-21:00 (Monday – Saturday)

Germany

Service Center:
PROTEL
Protel Telekommunikation GmbH Hinter der Jungenstrasse1 56218 Mülheim-Kärlich Germany
Phone: +49-261-927-90-0

Hotline:
08006271070
9:00-21:00 (Monday – Saturday, Sunday Closed)

Hong Kong

Service Center:
TSO
Room 1201-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon, Hong Kong
Phone: (852)81181717
Website: www.tso.cc

Hotline:
800906288
10:00-20:00 (Monday – Saturday, Sunday Closed)

Korea

Service Center:
대표 AS센터
3F Sungok building, 202-16, Nonhyun-dong, Gangnam-gu
Seoul, Korea
Phone: 1800-7280
Website: www.alcatelonetouch.co.kr/upload/blackberry/blackberry_as.html

행복/행복N AS센터
#305 Gangnam stn central prujio city central avenue, 825-20, Yeksam-dong, Gangnam-gu
Seoul, Korea
Phone: 1544-0110
Website: www.alcatelonetouch.co.kr/upload/blackberry/blackberry_as.html

동부대우 AS센터
4F Ehyun building, 449-5, Bun-dong, Gangbuk-gu
Seoul, Korea
Phone: 1588-1588
Website: www.alcatelonetouch.co.kr/upload/blackberry/blackberry_as.html

Hotline:
1800-7280/1588-1588/1544-0110
9:00 – 18:00 (Monday – Friday)

Malaysia

Service Center:
Hello Service Centre (M) Sdn Bhd
13th Flr, Plaza Berjaya, Jln Imbi, 55100 Kuala Lumpur
Kuala Lumpur, Malaysia
Phone: +603-21415993

Hotline:
1800-818-729
9:00-17:00 (Monday – Saturday)

México

Hotline:
800-014-6733
9:00-18:00 CST (Monday – Friday)

New Zealand

Service Center:
Fonefix Auckland
Fonefix Limited, Unit 5, 501 Mt Wellington Highway, Mt Wellington
Auckland, New Zealand
Phone: +64-9-573-5522
Website: www.fonefix.co.nz
Email: service@fonefix.co.nz

Hotline:
0800-4567-10
9:00-17:00 (Monday – Saturday)

Philippines

Service Center:
CITYLIGHT TELECOM CENTRE CDO
Ground Flr, South Promenade Limketkai Mall
Cagayan De Oro City, Philippines
Phone: 6388-8568811

JUNREX CEBU
G/F Metro Ayala, Ayala Center
Cebu, Philippines
Phone: 06332-4151483

RDA DAVAO
Space 11A City Triangle Commercial Center Roxas St. Cor Cm Recto Ave.
Davao City, Philippines
Phone: 9365739968 / 321-5636

CITYLIGHT TELECOM CENTRE LAOAG
#13 J.P. Rizal St., Brgy 14
Laoag City, Philippines
Phone: 6377-6070882 / 6377-3000128

CITYLIGHT TELECOM CENTRE SM SAN LAZARO
3Rd Flr. 365 SM City San Lazaro, F. Huertas St., Sta. Cruz
Manila, Philippines
Phone: 632-2440974

CITYLIGHT TELECOM CENTRE BICUTAN
A004 L/G Bldg. A SM Bicutan, Dona Soledad Ave., Brgy. Don Bosco
Paranaque City, Philippines
Phone: 632-7810934

CITYLIGHT TELECOM CENTRE FARMERS CUBAO
Space 02064 3Rd Floor, New Farmers Plaza Brgy.Socorro Cubao
Quezon City, Philippines
Phone: 632-4217072

CITYLIGHT TELECOM CENTRE MAIN OFFICE GREENHILLS
Unit 102 Jafer Place Bldg. No. 19 Eisenhower St. Greenhills
San Juan City, Philippines
Phone: 632-7224307 / 632-7224064 / 63927-4126263

CITYLIGHT TELECOM CENTRE ANTIPOLO (Collection Point)
3rd Floor Unit 4, Victory Park And Shop, M.L Quezon San Isidro
Antipolo City, Philippines
Phone: 63921-3583394

CITYLIGHT TELECOM CENTRE DIGIWORKZ BACOLOD (Collection Point)
Lita Gamboa Bldg. Lot.2 Blk3 Door # 6 Locarno Street, Circumferential Road, Brgy. Villamonte
Bacolod City, Philippines
Phone: 6334-7077046

CITYLIGHT TELECOM CENTRE SM MARILAO BULACAN (Collection Point)
2nd Flr. 292A & 292B Sm Marilao, Km 21, Brgy. Ibayo, Mc Arthur Highway,
Bulacan, Philippines
Phone: 63917-5230050

CITYLIGHT TELECOM CENTRE SM CABANATUAN (Collection Point)
C 24 SM Cabanatuan, Maharlika Highway, Brgy. H. Concepcion
Cabanatuan City, Philippines
Phone: 63917-5363769

CITYLIGHT TELECOM CENTRE SM BACOOR (Collection Point)
Cz 313 SM City Bacoor, Habay Ii, Bacoor
Cavite, Philippines
Phone: 63917-8146542

CITYLIGHT TELECOM CENTRE DAGUPAN (Collection Point)
3rd Flr Nepomall, Arellano St.
Dagupan City, Philippines
Phone: 6375-540-0228

CITYLIGHT TELECOM CENTRE ILOILO CITY (Collection Point)
Rm 123 Marymart Mall Centre Iii Valeria St.
Iloilo City, Philippines
Phone: 6333-3383505

CITYLIGHT TELECOM CENTRE SM SOUTHMALL (Collection Point)
371 SM Southmall, Alabang Zapote Road, Almanza Uno
Las Pinas City, Philippines
Phone: 632-7759031

CITYLIGHT TELECOM CENTRE SM LUCENA CITY (Collection Point)
3rd Level Cyberzone, SM City Lucena Dalahican Rd. Cor. Maharlika Highway Ibabang Dupay
Lucena City, Philippines
Phone: 6342-7107073

CITYLIGHT TELECOM CENTRE SM MEGAMALL (Collection Point)
Kc 408 4Th Flr. Bldg. B, SM Megamall Ortigas, J. Vargas Ave.
Mandaluyong City, Philippines
Phone: 632-8613368

CITYLIGHT TELECOM CENTRE QUIAPO ISETANN (Collection Point)
L3005 Isetann Complex, Cm Recto, Quiapo
Manila, Philippines
Phone: 632-7346473

CITYLIGHT TELECOM CENTRE SM MARIKINA (Collection Point)
Unit 124 G/F Cyberzone, SM City Marikina, Tayug Kalumpang
Marikina City, Philippines
Phone: 632-7992987

CITYLIGHT TELECOM CENTRE SAN FERNANDO (Collection Point)
Cz K138 Ground Flr. SM City Pampanga, San Jose City Of San Fernando
Pampanga, Philippines
Phone: 632-7365728

CITYLIGHT TELECOM CENTRE SM STA. MESA (Collection Point)
C17 Cyberzone, SM City Sta. Mesa Aurora Blvd. Cor. Araneta, Dona Imelda
Quezon City, Philippines
Phone: 632-7425869

CITYLIGHT TELECOM CENTRE FAIRVIEW (Collection Point)
L316 Cyberzone SM City Fairview Quirino H-Way Corner Regalado Ave. Brgy Greater Lagro Novaliches
Quezon City, Philippines
Phone: 632-4191988

CITYLIGHT TELECOM CENTRE FISHERMALL (Collection Point)
4/F-L2 Fishermall 42 Gen. Lim St.
Quezon City, Philippines
Phone: 632-7757754 / 63975-7739531

CITYLIGHT TELECOM CENTRE SM CITY NORTH (Collection Point)
Tech Kiosk # 12 SM City North Edsa, North Ave., Cor. Edsa
Quezon City, Philippines
Phone: 632-4751337

CITYLIGHT TELECOM CENTRE SM SAN MATEO (Collection Point)
Cz 24 SM City San Mateo, Brgy. Ampid I, San Mateo
Rizal, Philippines
Phone: 632-9563846

CITYLIGHT TELECOM CENTRE STA. LUCIA MALL CAINTA (Collection Point)
2nd Flr. Phase 1, Sta. Lucia East Grand Mall, Cainta
Rizal, Philippines
Phone: 632-6972996

CITYLIGHT TELECOM CENTRE SM VALENZUELA (Collection Point)
311A SM City Valenzuela, Brgy. Karuhatan
Valenzuela City,, Philippines
Phone: 63935-8449455

Hotline:
0800-4567-10
9:00-17:00 (Monday – Saturday)

Poland

Service Center:
CYFROWE CENTRUM SERWISOWE S.A
05-500 Piaseczno ul. Puławska 40A
Piaseczno, Poland
Phone: +48227263810
Website: www.ccsonline.pl
Email: info@ccsonline.pl

Hotline:
0800202252
09:00-21:00 (Monday – Saturday)

Romania

Service Center:
SC Regenersis SRL
Strada Buiacului Nr 2, Hala B2/B6, Mogosoaia, Ilfov
Mogosoaia, Romania
Phone: +40372155300
Website: www.regenersis.ro
Email: ro_customercare@regenersis.com

Hotline:
0800672388
09:00-21:00 (Monday – Saturday)

Serbia

Service Center:
MOBIS-ELECTRONIC SERVISNI CENTAR D.O.O.
Bulevar Mihajla Pupina 117, 11070 Novi Beograd
Belgrade, Serbia
Phone: 011-31-33-314
Website: www.mesc.rs
Email: servisnicentar@mesc.rs

Hotline:
0800191039
09:00-21:00 (Monday – Saturday)

Slovakia

Service Center:
ESC – ElektroServisné Centrum
Dvojkrížna 47, 821 07
Bratislava,Slovakia
Phone: +421221028090
Website: www.esc.sk
Email: servis@esc.sk

Hotline:
0800500787
09:00-21:00 (Monday – Saturday)

Spain

Service Center:
ANOVO Madrid
Calle Isla de Alegranza, naves 13 a 16 28703 San Sebastián de los Reyes
San Sebastián de los Reyes, Spain
Phone: +34902103001
Website: www.anovo.com
Email: Att_cliente_madrid@anovo.com

Hotline:
0800000203
09:00-21:00 (Monday – Saturday)

Switzerland

Service Center:
Sertronics AG
Lindächerstrasse 1, 5413 Birmenstorf,
Birmenstorf, Switzerland
Phone: +41564177111
Email: service@sertronics.ch

Hotline:
0800200120
09:00-21:00 (Monday – Saturday)

United Arab Emirates

Service Center:
Technocare
The Curve Building, GS-11, Ground Floor, Sheikh Zayed Road, Before Oasis Center
All, United Arab Emirates
Phone: 04-3350990
Website: www.technocare.ae

Hotline:
0800035704183
9:00-21:00 (Monday – Friday)

United States

Hotline:
1-855-223-4034
8:00-23:00 EST (Monday – Sunday)