Escalation & Suggestion

Please fill out the form to give us your feedback on any open case you have with us. Please note that we may not respond to general or technical questions submitted through this form. This form will not help you receive customer support, for any technical question please fill out the Contact Us form to receive support from our Customers Care team.

*Please input the same details as you provided earlier including Case Number as this will help us to promptly reply to your queries.

** The correct case number should be the number with mandatory 10 characters with format of “ALC-XXXXXX”.